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Customer Service



Shipping Policy


We offer multiple shipping options for delivery within the US. International orders will be shipped via USPS Priority Mail to ensure delivery.

In stock items will be processed within 2 business days. Expedited (2-Day/Next Day) orders placed by 11:00 AM MST will be processed within 1 business day. To calculate estimated delivery date add processing time to transit time. For example, an item that's processed in 2 business days and shipped using Standard shipping (1-5 business days) will arrive in 3-7 business days. International shipments may take 5 - 10 business days.

Notes:
  • Free Shipping will be sent by USPS Priority Mail to addresses in the continental US only. Addresses outside the continental US are not eligible for Free Shipping.
  • Shipping Carrier available is Fed-Ex, USPS or Int'l USPS Priority Mail.
  • Tracking is available for Standard, 2-Day and Next Day shipments. Email to track a shipped order.
  • Shipping outside the USA will be by USPS Priority Mail.
  • Pricing varies depending upon carrier and method selected.
  • Please email at if it is necessary for you to use a different shipper.


Returns

If for any reason, you are unsatisfied with the quality of product and/or service provided, you may return the product(s) within thirty (30) days of receipt of your order for a refund (excluding all shipping fees and re-stocking fees). Contact our Customer Service department at info@fivestarpublications.com or call for pre-approval before returning any products. Refunds are issued to the Purchaser. If the item(s) and/or shipment is "refused" upon delivery Purchaser will still be responsible for all shipping fees and re-stocking fees.

All returned items must be unused and in their original pre-shipping condition with all original tags attached. Include in the box a copy of the Invoice. Sorry, but Five Star Publications, Inc. cannot reimburse for shipping costs. Purchases of $99 or more (excluding shipping charges) incur a 10% restocking fee if item(s) are returned.

Please include in your package:
  • Name
  • Address
  • Phone number
  • Order number
  • Invoice
  • Reason for return


Address Corrections

To avoid redelivery expenses, you are responsible for providing an accurate and complete shipping address including:
  • Recipient Name(s)
  • Company Name (if applicable)
  • Street Number and Street Name
  • Floor, Suite, or Apartment Number (if applicable)
  • Correct City
  • Accurate zip code
  • Phone Number of recipient for overseas delivery


Privacy Policy

At FiveStarPublications.com we are committed to protecting your privacy. We will never sell or otherwise share your personal information, nor do we track your movements on the internet.



Click on each logo to find out more about our imprints:

Five Star Publicaitons, Inc. publishing fiction and a diverse selection of non-fiction Little Five Star, an imprint of Five Star Publications, Inc. devoted to publishing children Five Star Legends, an imprint of Five Star Publications dedicated to publishing western books eStar Publish, an imprint of Five Star Publications devoted to publishing eBooks StoryMonsters Ink, an imprint of Five Star Publications




Five Star Publications, Inc. is a proud member of the Better Business Bureau (A+ rating),
Children's Book Council, National Federation of Press Women and IBPA:

National Better Business Bureau Accredited Business Children National Federation of Press Women Independent Book Publishers Association


Five Star Publications, Inc.
P.O. Box 6698 Chandler, AZ 85246Toll Free: 855-777-5475P: 480-940-8182Email



©1996 - 2017 Five Star Publications, Inc.
No portion of this website may be reprinted without express written consent of
Five Star Publications, Inc.